Disclaimer policy
Unless otherwise stated, this website is for health/medical information only and not for medical diagnosis or treatment. This service was created in order to provide medical and health advice for those with legitimate enquires. Inappropriate use will result in suspension of your user account. Primary Ventures Limited has used all reasonable care and skill in compiling the content of this website but makes no warranty as to the accuracy of any information on this website and cannot accept liability for any errors or omissions.
Primary Ventures Limited shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this website. The information contained in any such materials is not intended nor implied to be a substitute for face to face consultation with your doctor nor is it intended to be for medical diagnosis or treatment.
These exclusions of liability will not apply to any damages arising from death or personal injury caused by the negligence of Primary Ventures Limited or any of its employees or agents.
This notice and disclaimer is governed by and construed in accordance with English Law. If any part of this disclaimer is deemed unlawful, void or for any reason unenforceable then that part will be deemed severable and will not affect the validity and enforceability of the remaining parts.
Credits
Primary Ventures Limited and/or its licensors are the owners of the copyright and database rights in the site, except where specifically stated otherwise, including content data, design, graphics, text, images, software and underlying source codes. Primary Ventures Limited is the owner of all trademarks, service marks, trade names, logos and devices appearing on the site, whether registered or unregistered, except where specifically stated otherwise.
Linking to the DrAdvice website
If you would like to link to the DrAdvice website, please email us via our contact page. Primary Ventures Limited is registered in England and Wales at Companies House.
Privacy Policy
At Primary Ventures Limited we are committed to protecting your privacy and confidentiality. We only use your information to provide you with medical advice and to inform you of new services offered by Primary Ventures Limited.
What information do we collect and how do we use it?
When you register with our service, we store your personal information in the form of an electronic patient record. This is stored securely on our server. The information sent to and from the server is always encrypted. Your medical questions and answers are only accessible by our doctors directly involved with providing you with advice. Administrative data is accessible by both clinical and administrative staff. All staff (clinical and administrative) are bound by a confidentiality clause, as well as clinical staff being bound by their respective professional bodies. We do not collect information about individuals, except where this is specifically stated and provided with your knowledge as stated above.
We do collect non-specific visitor information by means of "cookies". Cookies are alphanumeric identifiers that are stored by your web browser on your computer's hard-drive that enable our system to recognise you when you visit the site. This helps Primary Ventures Limited to track basic visitor information in order that we can better tailor the site to our visitors' needs. Most web browsers automatically accept cookies but you can disable this function by changing your browser settings if you so wish.
With respect to Ad Servers: To try and bring you offers that are of interest to you, we have relationships with other companies that we allow to place ads (please see our advertising policy) on our Web pages. As a result of your visit to our site, ad server companies may collect information such as your domain type, your IP address and click stream information. For further information, consult the privacy policies of Affiliate window
Will Primary Ventures Limited disclose the information it collects to third parties?
All of your clinical information and personal identifiers: first name, surname and date of birth are held securely and are not disclosed to any third parties. If you opt in for our newsletter your email address is included as part of our mailing lists. The mailing lists are uploaded to Mailchimp, the uploaded list is then used only by Primary Ventures Limited for creating our newsletters, service updates and policy update emails. The email lists are not shared with any other third parties. We do not sell our email lists to anyone.
We are subject to the same laws and moral obligations that your doctor is restricted by. The confidentiality of your information is of paramount concern to us. To this end, Primary Ventures Limited fully complies with data protection legislation and medical confidentiality guidelines. Information submitted via your DrAdvice inbox is encrypted when it reaches us. Users are requested not to send confidential information by the contact page.
We may share overall visitor trends and other generic information collected on this website with third parties but we do not pass on any personal details or personally identifiable information.
Can I see my electronic patient record?
Yes, you will however need to email us your request from your DrAdvice mail box providing your full name and date of birth, where upon a doctor will review your request and contact you using your regular email address. Once the doctor has confirmed your identity, the doctor will arrange for you to obtain a copy of your records. There is an administrative charge of £10 for this service.
How do I get my details removed from your system?
Your electronic patient record is a copy of your full name, date of birth and a record of all yours questions and their respective answers. We are unable to delete this, as this is the only record our doctors have of the advice given. For medico-legal reasons this data cannot be removed, as doctors are required to keep accurate records of all consultations. Instead your electronic patient record will remain dormant. As stated above, your electronic patient record is never disclosed to any third party.
Your email however will be removed from our mailing list and we will ensure you are no longer contacted by the DrAdvice website. To have your email removed, please email us with the address you wish to have removed, or you can unsubscribe from one of our newsletter.
Your Consent
By using our Web site, you consent to the collection and use of information you submit by DrAdvice (Primary Ventures Limited) for the purposes described above. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, and how we use it.
If you have any non medical questions please feel free to email us via our contact page.
Advertising Policy
DrAdvice is a service provided by Primary Ventures Limited. Primary Ventures Limited finances this service using revenue generated from advertising, affiliate programs and charging for online medical and health questions. Our affiliate program uses Affiliate Window, a division of Digital Window Limited. Using their service we select companies that come under their health and beauty category. All affiliate banners are provided by Affiliate Window and are not endorsed by DrAdvice (Primary Ventures Limited). Our service also uses adverts placed using Google Adwords.
Advertising with DrAdvice website
If you would like to advertise with us please read the following. Editorial material will be distinguished from advertisement material using the word advertisement above the advertising panel. In general advertising must be legal, honest, decent and acceptable by the medical profession. Approval of your advert will not imply endorsement of your service or product by DrAdvice. All advertising will have to meet our minimum criteria, which is available on request. Please contact us using our contact form, marking the subject "advertising".
Conflict of interests
Editorial and advertising responsibilities are not shared and are clearly separated. Dr Chughtai is the founder and chief editor of the DrAdvice service, and he naturally has an interest in the success of the service. To avoid conflict between editorial and advertising decisions, the latter are the sole responsibility of our Advertising Officer, Ms Benjamin.
Returns Policy
The Customer, if not happy with the answer to their medical or health question, may ask for a refund with in 7 days of payment being made. The refund request will be reviewed and if Primary Ventures Limited feels the response issued to the Customer is not adequate, a choice will be offered to the Customer to choose a refund or DrAdvice will endeavour to provide a better answer.
The Customer shall review the service provided immediately upon receipt and shall notify DrAdvice by email within 7 days if their answer does not comply with any of the service aims. If the Customer fails to do so, the Customer shall be deemed to have accepted the services.
Delivery Policy
All questions will be answered after the customer makes payment using Google checkout. Most questions will be answered in as little as 24 hours , though this timescale cannot be guaranteed. The Customer will be informed by email when their answer is ready.
